Support
Fusion In India
Sustained Adoption
Value Adoption Services: a structured, data-led approach that reconnects service management with business outcomes.
Who We Are
As a global leader in service management, we help businesses transform their operations with data-driven insights, scalable digital solutions, and measurable results. We take pride in serving a broad spectrum of industries across the world.
Our Accelerators
Our unique approach to helping businesses transform their operations is through a combination of three accelerators: data-led insights, market-leading technologies, and outcomes methodologies.
-
Data-led Insights
-
Market-Leading Technologies
-
Outcomes Methodologies
Data-led Insights
We help you make informed decisions swiftly using our unique AI platform to identify and prioritise missing critical capabilities.
Market-Leading Technologies
We implement cutting-edge technologies that automate customer-facing channels and streamline back-end processes, enabling faster implementation and improved customer experiences.
Outcomes Methodologies
We employ outcome-based methodologies, combined with pre-built content, automated workflows, and templates, to dramatically speed up the delivery of impactful solutions.
Our Solutions
Achieve business outcomes faster using our AI-led approach with market-leading technologies, and pre-packed content.
Market-Leading Technologies
We utilise best-of-breed, cutting-edge technologies that streamline and automate service management processes, enabling faster delivery of outcomes.
Latest from Fusion GBS
Blog
The 2 AM Trap: Why Service Management Foundations Matter Before AI Transformation
Explore why strong service management foundations and six critical capabilities matter before AI transformation, and move beyond reliance on ‘hero culture’
Read more
Blog
The Placebo Button & AI Reality
Discover why so many AI strategies stall. Learn how to reconnect data, processes and governance so your AI delivers real, reliable outcomes.
Read more