Support
Managed Services
& Consulting
At Fusion GBS, our in-depth expertise in service management sets the foundation for the range of services we offer - each tailored to meet your specific business objectives. Leveraging proven methodologies, we offer a full spectrum of managed, professional, and support services designed to enhance efficiency, reduce operational costs, and drive your organisation's growth.
We take pride in being the UK's largest service management consulting organisation with SC clearance, affirming our commitment to maintaining the highest standards in security and competence.
Whether our collaboration is remote or on-site, our mission remains unwavering: to deliver flexible, responsive solutions that not only meet your requirements but also exceed your expectations.
Managed Services
We provide bespoke, outcome-based managed services that minimise costs and accelerate business outcomes. Our expert team – many of whom are SC cleared – can operate both on-site and remotely, developing service models tailored to your exact needs. These services include proactive support and maintenance, leveraging expert resources to deliver smooth and efficient operations at a predictable, fixed, and optimised cost.
The services we offer include:
Transition AMS
Facilitates a seamless shift to modern service management platforms, emphasising user adoption, comprehensive training, and upskilling of administrators and users for swift adoption and platform optimisation.
Discovery Exploitation as a Service (DEasS)
Enhances visibility and control over IT assets to assure efficiency, security, and performance.
Capacity Optimisation as a Service (COaaS)
Provides superior control over your hybrid IT infrastructure, leading to optimal resource allocation, significant cost reduction, and improved performance.
Consulting Services
Our consulting services support the full lifecycle—from strategic planning to hands-on implementation. Whether guiding executive decision-making or enabling operational transformation, our team applies deep platform expertise and a data-led approach to deliver measurable business outcomes. We tailor our methods—agile, waterfall, or hybrid—to match your needs, reduce delivery risk, and maximise the return on your technology investments.
Our consulting services portfolio includes:
Advisory Services
We help senior leaders align service management with business strategy. Our advisory engagements focus on outcomes—cost efficiency, agility, and measurable value. Whether you’re rethinking your operating model or accelerating transformation, we provide data-led insight, executive-ready scorecards, and proven frameworks to prioritise action and unlock value across your enterprise.
Consulting Services
Our consulting services are built for execution. We work closely with operational teams to turn strategy into reality—optimising processes, enhancing platforms, and embedding service management best practices. Through structured assessments and roadmap design, we help you modernise service delivery, resolve inefficiencies, and support long-term transformation goals.
Implementation Services
Whether you're deploying new service management capabilities or upgrading an existing system, our team ensures a smooth, successful implementation. We manage the entire process, from planning and installation to testing and go-live, minimising disruption to your business operations and ensuring a seamless transition.
Support Services
Our support services are designed for organisations using BMC. We provide practical, reliable assistance to maintain platform stability, minimise downtime, and resolve issues quickly. With decades of hands-on experience across enterprise environments, our team offers both technical and functional support tailored to your needs.
From routine maintenance to troubleshooting complex problems, we help you get the most from your platform—backed by best practices built from thousands of real-world configurations.