*To apply, simply click the button below and email us your CV

Consultant Vacancy 

About the role

Either as part of a Professional Services Consultancy team or working alone, a Consultant will deliver a range 
of Consultancy services that relate to the development and implementation of innovative and effective 
solutions for Fusion GBS's customers as well as providing reliable advice to Fusion's customers. Consultancy 
services will be based on Fusion GBS's implementation philosophy and strategy and will take advantage of Fusion GBS's range of solutions and services.

Tasks / Activities

• Act as a trusted advisor to customers on their projects
• Configure and develop the BMC Products and integrations as per requirements
• Install, configure and Integrate BMC products and customer solutions
• Interact and communicate with customers to drive client value
• Provide Ad-Hoc consultancy advice and guidance as
• Understand the business use of configurations vs. customisations
• Understand the downstream uses and impact of any configuration in follow-on reporting and interface applications
• Work in a pressurised development and customer environment
• Work with Project Management Office procedures
• Perform some user acceptance testing
• Work closely with Fusion Customers, PreSales and other FPS team members
• Work as part of project team to help deliver a successful project

Competencies

• Analysis: Review and deconstruct a problem, understand it, explain it and resolve it.
• Decision Making: Make choices by identifying a decision, gathering information, and assessing alternative resolutions.
• Engaging: Cause someone to become interested or involved and keep them thinking about it.
• Understand Bigger Picture: Recognize how actions can affect the overall success of a project or company aim, rather than focusing on minor details.
• Innovate: Technical Innovation for technical roles, process innovation for all. See also, Manage and Improving Processes for (Process Innovation).
• Inspire Trust: Stimulate others to have trust.
• Manage Differences: Resolve differences constructively for the aim of improving team performance and increasing creativity.
• Clear Communication: Able to articulate a message
• Write Effectively: Produce documentation that is, clear, accurate, and concise.
• Analytical and problem-solving skills: Examine information or a situation in detail in order to identify key or important elements, their strengths and weaknesses and use these to compile a persuasive argument, make recommendations or solve a problem.
• Verbal and written communication skills: Articulate thoughts and express ideas effectively using oral, written and non-verbal communication skills (to inform, instruct, and persuade), to multiple audiences, as well as to listen for meaning and understanding.
• Understand outcome-based services: Services and products deployed, operated and exploited by Fusion consultants to not only operate the service, but also to derive value and exploit the capability to deliver outcomes defined in the business case.

Experiences

• 2+ Years - In IT Business
• 1+ Years - Support experience
• 2+ Years - Implementation experience

Characteristics

Courageous. Culturally Sensitive. Results Driven. Customer Focussed. Self-Developer. Listens Actively To 
Others. Flexible. Helpful. Loyal. Reliable. Respectful. Responsible. Team Player.

Qualifications / Certifications

• ITIL4 Foundation
• Certified Professional (or equivalent capability) in relevant Technology (Desirable)

About Fusion GBS

As a global leader in service management, we help businesses transform their operations with data-driven insights, scalable digital solutions, and measurable results. We take pride in serving a broad spectrum of industries across the world.

*To apply, simply click the button below and email us your CV