*To apply, simply click the button below and email us your CV

Senior Consultant Vacancy 

About the role

Either as part of a Professional Services Consultancy team or working alone, a Senior Consultant will deliver a range of Consultancy services that relate to the development and implementation of innovative and effective solutions for Fusion GBS's customers as well as providing reliable advice..

Tasks / Activities

• Act as a trusted advisor to customers on their projects
• Act as Subject Matter Expert for BMC Products
• Advise customers on best-practices to help guide and solidify a given design
• Assess and manage project risks and make appropriate design and development decisions
• Configure and develop the BMC Products and integrations as per requirements
• Define timescales and risks for and delivering ITSM projects on time and within budget
• Design required features to implement solutions that meet needs of the customer in a cost efficient and timely manner
• Develop Bids, Statements of Work and Proposal documentation to support customer requirements
• Develop positive working relationships in a distributed team, and to create effective collaboration 
  with direct and extended team members
• Drive standards throughout the technical implementation
• Install, configure and Integrate BMC products and customer solutions
• Interact and communicate with customers to drive client value

Competencies

• Analysis: Ability to review and deconstruct a problem, understand it, explain it and resolve it.
• Decision Making
• Financial understanding: Know about and understand financial implications.
• Understand Bigger Picture
• Influence: Able to "change somebody's mind".
• Technical Innovation: Technical Innovation for technical roles, process innovation for all. See Managing and Improving Processes for (Process Innovation).
• Inspire Trust: Assume that a person is trustworthy. So, this relates to stimulating trust.
• Clear Communication: Able to articulate a message
• Write Effectively: Covers 'documentation' (e-mails, reports, designs, etc)

Experiences

• 4+ Years - In IT Business
• 2+ Years - Support experience
• 3+ Years - Implementation experience

Characteristics

Communicative, courage, cultural sensitivity, drive for results, focus on customer, self-development, listen actively to others, flexible, helpful, loyal, reliably, respectfully, responsible, team player

Qualifications / Certifications

• ITIL4 Foundation
• RPA Master (AAi Master RPA Professional) - Alternative to BMC Professional
• Two or more BMC Certified Associate
• One or more BMC Certified Professional

Skills

• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Excellent spoken and written communication skills in English and German

About Fusion GBS

As a global leader in service management, we help businesses transform their operations with data-driven insights, scalable digital solutions, and measurable results. We take pride in serving a broad spectrum of industries across the world.

*To apply, simply click the button below and email us your CV