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Unleash AI- Powered Operational Excellence
Achieve fast results, expanded revenues, streamlined costs, and compliance: the power of AI-driven self-service
Our transformational data-led approach helps businesses optimise and automate crucial operations, boost returns on investments, and ensures superior customer engagement. We do this by leveraging the power of cutting-edge natural language processing and machine learning technologies.
Our Accelerators
Our unique approach to helping businesses transform their operations is through a combination of two accelerators: data-led insights and outcomes methodologies.
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Data-led Insights
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Outcomes Methodologies
Data-led Insights
AI Talos will benchmark self-service adoption, end-to-end journeys, and user intent for prioritising activities.
Outcomes Methodologies
Speed up your service optimisation initiatives through a systematic outcomes methodology.
- Post-implementation analysis: Benchmark outcomes
- Delivered as a Managed Service
Supported initiatives
- Driving top-line growth and revenue through digital transformation
- Increasing customer focus and improving services
- Providing agile service management for rapid scaling
- Supporting and driving business transformation initiatives
- Achieving efficient service desk consolidation
- Reducing costs by modernising and automating processes
Delivering business outcomes
- Eradication of non-compliant data
- Simplified service management
- Increased service uptime
- Reduced MTTR
- Fewer missed SLAs
Unlock More Insights
Explore AI Talos
Harness the power of AI Talos to identify operational enhancements and priorities promoting growth, boosting customer focus, and unlocking cost savings
ExploreWatch our Video
Coffee, Lean and AI: To learn how AI Talos identifies waste, automates tasks, and optimises customer journeys
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Blog
The AI Job Math: Stop Wasting Time, Start Creating Value
In her book, The Experience Mindset, Tiffani Bova outlines seven key attributes that define a great customer experience—efficiency, personalisation, predictiveness, proactivity, flexibility, responsiveness, and value delivery
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Customer Success Story
Outmanoeuvring the Giants: Why Agility Wins in the As-a-Service Era of XaaS
Fusion GBS helped Adtran overcome operational challenges of shifting to XaaS (Everything-as-a-Service) to improve service speed, efficiency & scalability, creating a future-ready model
Read more