The AI Job Math: Stop Wasting Time, Start Creating Value

Understanding and Improving Customer Experience

The AI Job Math: Stop Wasting Time, Start Creating Value

In her book, The Experience Mindset, Tiffani Bova outlines seven key attributes that define a great customer experience—efficiency, personalisation, predictiveness, proactivity, flexibility, responsiveness, and value delivery

Outmanoeuvring the Giants: Why Agility Wins in the As-a-Service Era of XaaS

Fusion GBS helped Adtran overcome operational challenges of shifting to XaaS (Everything-as-a-Service) to improve service speed, efficiency & scalability, creating a future-ready model

AI: The Solution to Managing Complexity

Businesses everywhere face similar challenges of managing complexity but AI has made it manageable in ways that were previously impossible. Find out how here...

Fusion GBS: Rethinking Business in the Age of AI

Chances are, if you’re reading this, you’ve either already been asked by someone in your organisation or soon will be asked: “What’s our plan for AI to drive major improvements in our results?”.  

From Chaos to Clarity: Revolutionising Service Management

Always On, Always Consistent: Reshaping Customer Journeys 

The Critical Role of Service Management in Customer Experience

Service management is about making sure your team, tools, and workflows all work together smoothly to deliver high-quality services that meet your customers' needs.

Fusion in India Celebrates Its Five Year Anniversary

Five years, countless milestones, and one incredible journey — Fusion In India reached a momentous milestone, celebrating its 5th anniversary!

Breaking the Business Deadlock: Aligning Leadership, Technology, and Change

We break down the three main parts that create a business deadlock and how they connect, and provide the solution to resolving it to achieve sustainable growth

A Diwali to Remember: Fusion in India Celebrates the Festival of Lights

Formula One and Swivel Chair: The Cost of Inefficiency

Unlocking Growth through Employee Experience

Bridging Continents: When Members from the India and Germany Teams United in Munich

Top Summer Reads: Transforming the Future of Work

The future of work is changing as it continues to be shaped by AI, hybrid work models, and a commitment to better employee experiences. As we head into summer, it's a good time to think about these changes and how they might influence our work in the future.