Spotlight article
In her book, The Experience Mindset, Tiffani Bova outlines seven key attributes that define a great customer experience—efficiency, personalisation, predictiveness, proactivity, flexibility, responsiveness, and value delivery
We look at the poor adoption of automation, and how the landscape is changing through AI, Robotic Process Automation and pre-packaged automation content
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Any organisation can achieve higher levels of information security maturity by focusing on Asset and Configuration Management. Our infosec solutions will help
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We look at 3 steps that help you build a customer centric omni channel self-service solution that resolves issues fast and gets users what they need, when they need it.
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This video covers the top 5 areas IT leaders are highlighting as areas in service management and operations that are holding them back in supporting the big digital transformation programmes.
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