The Art of Continuous Improvement 

AI Readiness for Service Management: From Scorecards to Agents

How to Grow Fast Without Losing Control

This article explores how global giants like bet365, Walmart, and leading German carmakers are navigating the tension between moving fast and staying in control.

ITSM Improvement Insights | Fusion GBS

Learn how Fusion GBS applies ITIL CSI and continuous service improvement to strengthen ITSM processes and boost service outcomes

Continuous ITSM Improvement | Fusion GBS

Discover Fusion GBS’s service improvement strategy — applying ITIL CSI, ITSM process optimisation, and continuous improvement methods.

AI Evolution at Fusion GBS – 8 Years In

Fusion GBS reflects on 8 years of AI adoption — lessons on talent, data security, use-case selection, and scaling for business impact

Fusion GBS: Building For The Future

Businesses are building for the future, shifting from traditional project delivery mindsets to focusing on long-term outcomes, agility, & performance

Your Strategy is Not the Problem: Fixing the Operational Gap That Is

Most businesses don’t fail because their strategy was wrong. They stall because execution hits something it wasn’t built to handle. 

Operational Resilience When Everything Changes

What links the factories building electric vehicles, the farms adopting precision tools, the chipmakers racing to meet demand, and the data centres powering AI?

Understanding and Improving Customer Experience

From Manual to Value: AI in Service

The AI Job Equation: how businesses swap manual drudgery for AI-driven, value-focused roles in service management and CX

Outmanoeuvring the Giants: Why Agility Wins in the As-a-Service Era of XaaS

Fusion GBS helped Adtran overcome operational challenges of shifting to XaaS (Everything-as-a-Service) to improve service speed, efficiency & scalability, creating a future-ready model

AI: The Solution to Managing Complexity

Businesses everywhere face similar challenges of managing complexity but AI has made it manageable in ways that were previously impossible. Find out how here...

Fusion GBS: Rethinking Business in the Age of AI

Chances are, if you’re reading this, you’ve either already been asked by someone in your organisation or soon will be asked: “What’s our plan for AI to drive major improvements in our results?”.  

From Chaos to Clarity: Revolutionising Service Management

Always On, Always Consistent: Reshaping Customer Journeys